SMS Terms & Conditions

1. Overview

Olthuis Kleer Townshend LLP (“OKT”) provides SMS (text messaging) services to facilitate communication with clients, prospective clients, vendors, business partners, and other authorized contacts.

These Terms & Conditions outline how OKT uses SMS communications, including consent, message frequency, applicable charges, and opt-out procedures.

2. SMS Consent and Opt-In

Verbal Opt-In Process

Olthuis Kleer Townshend LLP collects opt-in verbally at their locations or over the phone. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based notifications. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time”. They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes

By providing your mobile phone number and opting in to receive SMS communications from OKT, you consent to receive text messages regarding appointments, legal matters, client support, service inquiries, and other business-related communications.

3. Message Frequency

Message frequency may vary depending on your interactions with OKT and the nature of the services being provided.

4. Message and Data Rates

Message and data rates may apply. Any applicable charges are determined by your wireless carrier and are your responsibility.

5. Opting Out of SMS Communications

You may opt out of receiving SMS messages at any time by replying STOP to any text message from OKT.

Upon opting out, you will receive a confirmation message and will no longer receive SMS messages from that number unless you choose to opt in again.

6. SMS Support

If you require assistance with our SMS services, reply HELP to any message or contact our office directly.

7. Privacy and Data Protection

OKT respects your privacy and is committed to protecting your personal information.

Mobile information, SMS consent, and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Information collected through SMS communications is subject to our Privacy Policy.

8. Message Delivery and Availability

SMS message delivery is dependent upon your wireless carrier and other factors outside of OKT’s control.

Accordingly, OKT does not guarantee the availability, delivery, or timeliness of SMS messages.

9. Changes to These Terms & Conditions

OKT may update these SMS Terms & Conditions from time to time. Any changes will be posted to this page and will become effective upon posting.

10. Additional Information

For additional information about how OKT collects, uses, and safeguards personal information, please review our Privacy Policy.